Help & Support

A By keeping the lamp base and charging pad surface clean it will avoid any static charging issues occuring.

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We recommend recharging the lamps every 2 months and leaving for no more than 3 months without charging. Store the lamp in a dry and cool place preferably no higher than 25c, elevated temperature will increase permanent battery discharge rate.

This prevents the battery from dropping below 2.50V per cell, triggering sleep mode. Li-ion will no longer be recoverable if kept below 2.00V per cell for more than a week.

A Simply turn your lamp off using the manual on/off button the base of the lamp. This will turn off the lamp and its receivers. If you fully charge before turning off you will notice the lamp battery will still have charge even after 3 months of not being used!

A The lamps have a brightness setting - if you select one of the lower settings it will significantly extend the light duration of your lamps as there is less power being used by the LEDs.

A The rechargeable batteries we use in our lamps like to be exercised! To explain you should always use the lamp until it is completely dead then fully charge it up. If you do not follow this process the batteries will develop a “memory” and will never fully charge to maximum capacity again.

A By keeping the lamp base and charging pad surface clean it will avoid any static charging issues occuring.

A VOOSEI warrants all products sold to be free from defects in materials and workmanship for a period of one (1) year. from the date of purchase. Cordless Lighting shall repair or replace any part which is found to be defective within the warranty period. This warranty does not include consumables such as battery packs or light sources (bulbs). Our battery manufacturers warrant their batteries to be free from defects in workmanship and material under normal use and service conditions for a period of one (1) year after the date of purchase.

A All cordless lamps are supplied without charging accessories. We have various different charging options to choose from, each suitable for charging multiple quantity of lamps. The lamps will be delivered fully charged and ready to use.

A All our cordless lamps use an energy efficient LED bulb. Please check the information on the product page for full details on which LED bulb is installed within the lamp. The LED operating life is estimated to last 50,000 hours.

A More than likely, yes. Our charging equipment can be used around the world. It accepts a mains input from 100V–240V. We will supply you with a USB cable or the correct power adaptor for your country.

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A Yes, our cordless lamps are designed to be used both indoors and outdoors. Please check your chosen lamps specification for IP Rating.

A Please kindly remove the lamp from the charging pad and unplug the cable. Leave for 30 seconds and then replug the charging pad in. This will allow the lamp to link again to the charging pad. You could also try wiping the base of the lamp and charging pad surface with a dry soft cloth. This will remove any debris or static build up from charging. Please place the lamp back on the charging pad. If this still does not help please contact our team.

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Please try pressing the ON button on the bottom of the lamp. Then press the OFF button on the remote control. This will re-activate the remote. If the lamp still does not switch on please check the wires inside the lamp are connected correctly.

If you require further assistance please contact our customer support team.

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Check the charging pad is connected properly with the power supply. Check the power adaptor being used is working correctly. Please ensure the power adaptor being used is the power adaptor we supplied.

For charging trolleys please check the power driver box on the underside of the trolley. Please ensure all wires are correctly inserted.

For any further information please contact our customer support team.

A It will generally take between 5-6 hours to charge our regular lamp models. Our premium lamp models will take a little longer between 8-9 hours due to the larger battery installed. However please check the information on the product page for specific times. Recharging time can be influenced by temperature and humidity. A hot ambient temperature may increase charging time.

A The rechargeable batteries we use in our lamps like to be exercised! To explain you should always use the lamp until it is completely dead then fully charge it up. If you do not follow this process the batteries will develop a “memory” and will never fully charge to maximum capacity again.

A When the lamps are fully charged the table lamp will glow green. When the table lamps are still charging they will glow red.

A We are sorry to hear you are experiencing a fault with your charging equipment. Please check the information above on recharging your lamps in case there is information here. If not, our support team will help resolve your issue ASAP. Please complete our troubleshooting feedback form here.

A We are sorry to hear you are experiencing a fault with your lamp. Our support team will help resolve your issue ASAP. Please complete our troubleshooting feedback form here.

A VOOSEI warrants all products sold to be free from defects in materials and workmanship for a period of one (1) year. From the date of purchase, Table lamp shall repair or replace any part which is found to be defective within the warranty period. This warranty does not include consumables such as battery packs or light sources (bulbs). Our battery manufacturers warrant their batteries to be free from defects in workmanship and material under normal use and service conditions for a period of one (1) year after the date of purchase.

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Yes, we can service and repair some cosmetic or component damage. If we are unable to offer a repair, you will be informed to purchase a new replacement lamp.

Please contact our customer support team or one of our distributors for more information.

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Please try pressing the ON button on the bottom of the lamp. Then press the OFF button on the remote control. This will re-activate the remote. If the lamp still does not switch on please check the wires inside the lamp are connected correctly.

If you require further assistance please contact our customer support team.