Help & Support

A We are sorry to hear you are experiencing a fault with your charging equipment. Please check the information above on recharging your lamps in case there is information here. If not, our support team will help resolve your issue ASAP. Please complete our troubleshooting feedback form here.

A We are sorry to hear you are experiencing a fault with your lamp. Our support team will help resolve your issue ASAP. Please complete our troubleshooting feedback form here.

A VOOSEI warrants all products sold to be free from defects in materials and workmanship for a period of one (1) year. From the date of purchase, Table lamp shall repair or replace any part which is found to be defective within the warranty period. This warranty does not include consumables such as battery packs or light sources (bulbs). Our battery manufacturers warrant their batteries to be free from defects in workmanship and material under normal use and service conditions for a period of one (1) year after the date of purchase.

A

Yes, we can service and repair some cosmetic or component damage. If we are unable to offer a repair, you will be informed to purchase a new replacement lamp.

Please contact our customer support team or one of our distributors for more information.

A

Please try pressing the ON button on the bottom of the lamp. Then press the OFF button on the remote control. This will re-activate the remote. If the lamp still does not switch on please check the wires inside the lamp are connected correctly.

If you require further assistance please contact our customer support team.