Help & Support

A Please kindly remove the lamp from the charging pad and unplug the cable. Leave for 30 seconds and then replug the charging pad in. This will allow the lamp to link again to the charging pad. You could also try wiping the base of the lamp and charging pad surface with a dry soft cloth. This will remove any debris or static build up from charging. Please place the lamp back on the charging pad. If this still does not help please contact our team.

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Please try pressing the ON button on the bottom of the lamp. Then press the OFF button on the remote control. This will re-activate the remote. If the lamp still does not switch on please check the wires inside the lamp are connected correctly.

If you require further assistance please contact our customer support team.

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Check the charging pad is connected properly with the power supply. Check the power adaptor being used is working correctly. Please ensure the power adaptor being used is the power adaptor we supplied.

For charging trolleys please check the power driver box on the underside of the trolley. Please ensure all wires are correctly inserted.

For any further information please contact our customer support team.

A It will generally take between 5-6 hours to charge our regular lamp models. Our premium lamp models will take a little longer between 8-9 hours due to the larger battery installed. However please check the information on the product page for specific times. Recharging time can be influenced by temperature and humidity. A hot ambient temperature may increase charging time.

A The rechargeable batteries we use in our lamps like to be exercised! To explain you should always use the lamp until it is completely dead then fully charge it up. If you do not follow this process the batteries will develop a “memory” and will never fully charge to maximum capacity again.

A When the lamps are fully charged the table lamp will glow green. When the table lamps are still charging they will glow red.